Personvernerklæring

Her finner du informasjon om hvilke personopplysninger Villfiske behandler, hvorfor vi gjør det og hvilke rettigheter du har.

Which personal data we may process

Depending on how you use our online store, we may process information such as:

  • name, address, delivery address, billing address, phone number, and email address
  • information about purchases, payments, order confirmations, deliveries, returns, and complaints
  • account information if you create an account
  • information about which products you view, add to your cart, or purchase
  • information you send us when you contact customer service
  • technical information such as IP address, device, browser, and website usage

Payment information is largely handled by our payment providers and not directly by Villfiske.
How we obtain the information

We may collect personal data:

  • directly from you when you shop, contact us, or fill in information in the online store
  • automatically when you use the website, including through cookies and similar technologies
  • from partners and service providers, such as payment providers, shipping companies, and technical platforms that are necessary to operate the online store
How we use your information

We use your personal data to:

  • process and deliver orders
  • handle payments and transactions
  • send order confirmations, delivery information, and other necessary information
  • handle returns, complaints, and customer service
  • improve the online store and user experience
  • prevent misuse, fraud, and security issues
  • fulfill legal obligations, for example, related to accounting and bookkeeping

If you have consented, we may also use your information for marketing purposes, such as newsletters or information about products and offers. You can unsubscribe from such communications at any time.
Sharing of personal data

We only share personal data when it is necessary to operate the online store and provide services to you.

Information may be shared with:

  • Shopify, which is the platform we use to operate the online store
  • payment providers, to handle payments
  • shipping companies and logistics partners, to send goods
  • technical providers and operating partners, for secure and stable operation of the website
  • accountants or other advisors, where this is necessary to comply with legal requirements

We do not sell your personal data to others.
Shopify and third-party services

Our online store is powered by Shopify. This means that certain personal data is processed through Shopify's systems so that we can offer the online store, process purchases, and complete payment and delivery.

Shopify and certain partners may also process technical and usage-related information to ensure operations, improve services, and support features in the online store.

If you want to read more about how Shopify processes personal data, you can view Shopify's privacy policy.
Cookies

Our website uses cookies and similar technologies to make the online store work, improve the user experience, analyze traffic and, in some cases, display relevant marketing.

You can manage the use of cookies through your browser or any consent choices displayed on the website.
Storage and Security

We store personal data for as long as necessary for the purposes for which it was collected, or as long as we are required to do so by law.

For example, information related to purchases and payments may be stored longer if required by bookkeeping and accounting regulations.

Villfiske works to protect your personal data in a proper manner and uses relevant technical and organizational measures to reduce the risk of unauthorized access, loss, alteration, or misuse.

However, no data storage or transfer solution can guarantee complete security.
Child

Our online store is not aimed at children. We do not knowingly collect personal data about children unless this occurs in accordance with applicable regulations and with the necessary involvement from parents/guardians where required.
Your rights

Depending on where you live and the type of processing involved, you may have the right to:

  • request access to the personal data we hold about you
  • request rectification of inaccurate data
  • request erasure of data
  • request restriction of processing
  • object to certain types of processing
  • request to receive your data in a structured format
  • withdraw consent if the processing is based on consent

If you wish to exercise any of your rights, please contact us by email.
Complaints

If you have questions about how we process your personal data, or believe that the processing is not in accordance with the regulations, please contact us first so that we can look into the matter.

You may also have the right to file a complaint with the relevant data protection supervisory authority.
International transfers

Because we use Shopify and other technical suppliers, personal data may in some cases be processed outside your country of residence. When this happens, it shall be done in accordance with applicable privacy laws and with the necessary security measures.
Changes to the Privacy Policy

We may update this privacy policy from time to time, for example due to changes in how the online store operates, which services we use, or as a result of new legal requirements.

The updated version will always be available on the website, and the date of the last update will be shown at the top.