Vilkår

Her finner du våre kjøpsvilkår for bestilling, betaling, levering, angrerett, retur, reklamasjon og andre forhold knyttet til kjøp hos Villfiske.

Ordering and Agreement

When the customer places an order with Villfiske, an order confirmation is sent to the e-mail address provided. The order confirmation confirms that Villfiske has received the order.

The agreement is considered concluded when the order has been completed in the online store, unless there are obvious errors in price, product information or stock status, or the item cannot be delivered for other reasons.

If Villfiske is unable to deliver all or part of the order, the customer will be contacted as soon as possible. In such cases, Villfiske may offer an updated delivery time, an alternative item, partial delivery, partial refund, or cancellation of all or part of the order.

To shop with Villfiske, the customer must be legally capable of entering into binding agreements under applicable law. If the customer is under 18 years of age, the purchase must normally be made with the consent of a parent or guardian, unless the customer is legally entitled to dispose of the purchase amount independently.
Payment

Villfiske offers the payment methods shown at checkout at any given time, including Vipps MobilePay and other available payment solutions.

Payment is made in connection with the order, in accordance with the payment method and payment flow shown at checkout when the order is placed.

In the event of full or partial cancellation, return or refund, the amount will normally be refunded to the same payment method used for the purchase, unless otherwise agreed or required for technical reasons.
Prices and Charges

All prices are stated in Norwegian kroner (NOK).

Villfiske is currently not registered in the Norwegian VAT Register, and therefore VAT is not charged on sales from the online store.

Any shipping costs and other additional charges will be clearly stated before the purchase is completed.
Shipping and Delivery

Villfiske currently delivers only to addresses in Norway.

Orders are normally processed within 1–3 business days. This is an estimated processing time and may be longer during periods of high order volume, holiday periods, public holidays, delays caused by the carrier or supplier, or other circumstances beyond Villfiske’s control.

Available shipping options, shipping costs and estimated delivery time are shown at checkout before the purchase is completed.

Delivery is considered completed when the customer, or someone receiving the item on behalf of the customer, has taken possession of the item.

Unless a specific delivery time has been agreed, the item shall be delivered without undue delay and no later than 30 days after the order was placed, unless otherwise clearly stated before the purchase.
Pre-orders and Special-order Items

Some items may be marked as pre-order, special order, or temporarily out of stock.

This means that the item may not necessarily be physically in stock at Villfiske when the order is placed. In such cases, the item may be ordered from the supplier after the order has been received.

For these items, the stated delivery time is always indicative. Availability may change after the customer has placed the order, and in some cases the item may be sold out at the supplier, significantly delayed, or discontinued.

If a pre-ordered or ordered item cannot be delivered, or if the delivery time becomes significantly longer than expected, Villfiske will contact the customer as soon as possible with updated information, any alternatives, or the option to cancel and receive a refund.

If an order contains both in-stock items and items that need to be ordered in, Villfiske may choose to ship the order together or split the delivery where this is practically appropriate.
Right of Withdrawal and Returns

When purchasing from the online store, the customer normally has a 14-day right of withdrawal.

The withdrawal period starts on the day after the customer, or someone receiving the item on behalf of the customer, has received the item. If the order is delivered in several parts, the period starts on the day after the final delivery has been received.

To exercise the right of withdrawal, the customer must notify Villfiske clearly within the deadline by sending an e-mail to support@villfiske.no.

If the customer exercises the right of withdrawal, the item must be returned without undue delay and no later than 14 days after notice of withdrawal has been given.

The item must be returned in secure packaging to:

Villfiske AS
Martin Linges vei 27
0692 Oslo

When returning an item, the customer is asked to provide the order number, name, contact information, and preferably a short description of the return.

When exercising the right of withdrawal, the customer is responsible for the return shipping costs, unless otherwise stated.

The customer has the right to examine the item in a reasonable manner in order to determine its nature, characteristics and function. If the item has been used more than necessary for such examination, the customer may be liable for any reduction in value.
Complaints and Defects

If the item has a defect or fault, the customer must submit a complaint within a reasonable time after the defect was discovered or should have been discovered.

A complaint made within two months after the defect was discovered will normally always be considered timely.

To submit a complaint, the customer is asked to contact Villfiske at post@villfiske.no and provide the order number, a description of the issue, and preferably photos if relevant.

If the complaint is justified, Villfiske will handle the matter in accordance with applicable legislation. Depending on the case, this may include repair, replacement, price reduction, cancellation of the purchase, or a refund.

If the customer receives the wrong item, an item damaged in transit, or a shipment with missing items, the customer is asked to contact Villfiske as soon as possible.
Unclaimed Parcels

If a parcel is not collected and is returned to Villfiske, this is not regarded as use of the right of withdrawal.

Villfiske reserves the right to recover the actual costs incurred as a result of the parcel not being collected, including shipping, return shipping and any handling costs, to the extent permitted under applicable law.
Changes or Cancellation

If the customer wishes to change or cancel an order, Villfiske must be contacted as soon as possible at support@villfiske.no.

Villfiske cannot guarantee that a change or cancellation is possible if the order has already been processed, ordered from the supplier, packed, or shipped.

For pre-ordered items and special-order items, the possibility of cancellation will depend on how far the order processing has progressed.
Liability and Reservations

Villfiske aims to provide accurate and up-to-date information about products, prices, images, specifications, stock status and delivery times.

However, typographical errors, technical errors, stock discrepancies, or changes from suppliers or manufacturers that Villfiske has not been notified of in time may still occur.

Product images are for illustrative purposes, and minor differences between the image and the actual item may occur.

Villfiske is not responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including transport disruptions, supplier failure, natural events, government measures, strikes, technical issues, or similar circumstances.