Retur og reklamasjon

Her finner du informasjon om angrerett, retur, reklamasjon, tilbakebetaling og hva du gjør hvis varen har feil eller mangler.

Right to Cancel

When purchasing from the online store, the buyer generally has a 14-day right of withdrawal according to the Norwegian Right of Withdrawal Act.

The withdrawal period runs from the day after the buyer, or someone who receives the item on behalf of the buyer, has received the item. If the order is delivered in several parts, the period runs from the day after the last delivery has been received.

To exercise the right of withdrawal, the buyer must give Villfiske clear notice within the deadline. Notice can be sent to support@villfiske.no.

If the buyer exercises the right of withdrawal, the item must be returned without undue delay and no later than 14 days after notice of withdrawal has been given.

The right of withdrawal applies under the conditions set forth in the Right of Withdrawal Act. If there are statutory exceptions for specific goods or situations, these exceptions also apply to purchases from Villfiske.
How to return an item

If the buyer wishes to return an item using their right of withdrawal, it is recommended to contact Villfiske at support@villfiske.no before returning the item.

The item should be returned securely packaged to:

Villfiske AS
Martin Linges vei 27
0692 Oslo

Upon return, the buyer is requested to provide:

  • order number
  • name
  • contact information
  • and preferably a short description of the return

Villfiske recommends that returns are sent with trackable shipping, so that the buyer can document that the item has been returned if this becomes necessary.

The buyer is responsible for the item until it is received by Villfiske.
Return costs and condition of the item

When exercising the right of withdrawal, the buyer is generally responsible for return costs, unless otherwise specifically stated.

The buyer has the right to inspect the item in a proper manner to ascertain its nature, characteristics, and function. If the item has been used more than necessary for such an inspection, the buyer may be liable for any reduction in value.

The item must be returned in proper condition and be well packaged upon return. Inadequate packaging or improper return may lead to a risk of damage during transport, and in such cases, the buyer may be held responsible if the damage is due to circumstances on the buyer's side.
Refund

Upon valid use of the right of withdrawal, Villfiske will refund the purchase price without undue delay and no later than 14 days after notification of withdrawal has been received.

Villfiske may withhold the refund until the item has been received in return, or until the buyer has documented that the item has been sent back.

Refunds are normally made to the same payment method used at the time of purchase, unless otherwise agreed or necessary for technical reasons.

If only parts of an order are returned, the refund will apply to the part of the purchase that is actually covered by the right of withdrawal and the return.
Complaint

If the item has a fault or defect, the buyer must make a complaint within a reasonable time after the fault was discovered or should have been discovered.

A complaint made within two months after the fault was discovered will normally always be considered timely.

The complaint period is normally two years from the date the item was received. If the item or parts of it are intended to last significantly longer, the complaint period can be five years, in accordance with current legislation.

To make a complaint, the buyer is asked to contact Villfiske at support@villfiske.no and provide:

  • order number
  • description of the fault
  • when the fault was discovered
  • and preferably pictures if relevant

If the complaint is justified, Villfiske will process the case in accordance with current legislation. Depending on the case, this may involve rectification, redelivery, price reduction, cancellation, or refund.

Villfiske will assess each complaint individually, based on the available information and the rights and obligations that follow from the law.
Wrong item, shipping damage or missing items

If the buyer receives the wrong item, an item with visible shipping damage, or a shipment with missing items, the buyer is asked to contact Villfiske as soon as possible at support@villfiske.no.

It is recommended that the buyer:

  • takes photos of the outer packaging and the item
  • retains the packaging until the matter is resolved
  • and describes the discrepancy as specifically as possible

The faster Villfiske receives information about such matters, the easier it will normally be to follow up the case with the carrier or supplier where necessary.
Unclaimed packages

If a package is not collected and is returned to Villfiske, this is not considered an exercise of the right of withdrawal.

For uncollected packages, Villfiske reserves the right to claim compensation for the actual costs incurred due to the package not being collected, including shipping, return shipping, and any handling, to the extent permitted by applicable regulations.

Buyers who no longer wish to keep the item must therefore notify Villfiske and exercise their right of withdrawal in the usual manner, and not simply fail to collect the package.